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Order via e-shop is regulated by law 2251/1994, with the corresponding modifications it has undergone. The ordering process is done by completing a special form.

Payments & Security

Payment methods

The alternative payment options our company has to buy through our online store are the following:

  • By credit or debit card: The card is charged through the Viva Payments service.
    Supported cards: Visa, Mastercard, American Express, Maestro, Diners.
  • Bank account deposit (ALPHA BANK).
  • On delivery: The order is paid at the same time as the order is received.

Safety

Recognizing the importance of the security of your electronic transactions, our company has taken all the necessary measures to provide payment services with maximum security.

Ensuring Privacy of Transmission of Data

To ensure the confidentiality of data transfer, we use the EV SSL-128bit encryption protocol. The system has been implemented in partnership with Thawte, which specializes in transaction security issues.

Encryption

From the beginning to the end of your on-line session, all your information and personal data are encrypted based on the Secure Sockets Layer (SSL) protocol. Every time you pay with Viva, all communication between your computer and Viva systems is encrypted using Thawte's 128-bit, 128-bit, EV key. That is, each time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system. The Viva system first decrypts the information it receives using the same key (which is pre-defined by the start of your connection to the service) and then processes them. Viva systems send you information by following the same encryption process.


Trading Confidentiality

Viva Payments is a Payment Institution licensed by the Bank of Greece. The same basic principles of confidentiality and confidentiality apply to Viva Payments.

As part of the PCI-DSS certification, our company, in cooperation with Viva Payments, has taken all necessary measures to use them only to the extent necessary in the context of the services provided.


Privacy

When you visit www.titiluluboutique.com and in order to order products and to ensure that we can communicate with you to inform you of our new products, you may be asked to provide information about you (name, surname, e-mail address, shipping address, credit card details, etc.).

This data is processed by our company in accordance with the application of Article 7A, paragraph 1 (b) of Law 2472/1997, in order to implement the order given by the customer and in no way will it be disclosed, disclosed or sold to third parties , unless the procedure laid down by the law for the removal of confidentiality (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006 are initiated.

The online store www.titiluluboutique.com operates in accordance with applicable Greek and Community law and keeps your personal data secure for as long as you are registered with a service at www.titiluluboutique.com which is deleted after any termination relationship.

Recognizing the importance of the security of your electronic transactions, our company has taken all the necessary steps to provide payment services with maximum security.

Ensuring Privacy of Data Transmission - Privacy Policy - GDPR

To ensure data transfer privacy, we use the EV SSL-128bit encryption protocol. The system has been implemented in partnership with Thawte, which specializes in transaction security issues.

Titiluluboutique maintains and implements all necessary policies and appropriate technical measures to ensure the appropriate protection of the personal data of its customers / users in accordance with the new General Regulation on the Protection of Personal Data of the European Union (GDPR ").

When visiting Titiluluboutique.com, the IP address of the visitor's computer is automatically collected for purposes of security of transactions and the collection of statistics to serve the customer. For simple browsing on this site, Titiluluboutique does not collect any other personal data.

Titiluluboutique uses cookies for the smooth operation of the site. Cookies collect visitors' information on the site to improve the service provided, to switch from one page to the next, as well as for statistical purposes.

Titiluluboutique collects and stores the personal data of customers / users by signing up for their services. Personal data collected and stored (name, address, telephone, e-mail) are necessary and necessary for the provision of the agreed services and are not processed any further.

The storage of customer / user personal data is done on a dedicated server. Personal data will remain stored for up to two years after the user / user account closure to facilitate the re-use of Titiluluboutique services in the future. If the customer / user does not wish to store his / her data after closing his / her account, he / she has the right to withdraw this consent or request their deletion.

Only Titiluluboutique and support operators, who are trained to adhere to the privacy rules, have access to their personal data. Customers / users have the right to access and correct or delete their personal data.

Personal data collected and stored by Titiluluboutique are private and in no way publicized, transmitted or exploited by Titiluluboutique.

Titiluluboutique has taken appropriate steps to ensure the confidentiality and security of personal data relating to clients / users (encryption codes, 2 factor authentication, updated devices, and antivirus coke). The collaborative datacenters are certified with the International Standard ISO 27001 (Standard Information Management System) ensuring the necessary data protection at the server level while at the same time covering the necessary software requirements for the protection of personal data at the access level ).

Titiluluboutique uses company validated SSL (Secure Sockets Layer) security protocol to ensure maximum security for the transfer of customer / user personal data. SSL encrypts any information sent to the server during the subscription / user registration process, thus protecting personal data when they are transferred.

Titiluluboutique does not collect or store bank data in card transactions / customers. Transactions are completed in the partner bank environment. For more information on customer / user privacy, please contact us via e-mail: sales@titiluluboutique.com


Return Policy

For all of Greece

You can return any product for FREE and refund your money within 10 business days if the refund is due to a company error (refund can be made by credit or a refund).

If you want to return the product for your personal reasons without our company being mistaken, shipping costs should be covered by you. You can ONLY make a change to each product.

Important:To return your order you should first know the order number and choose to return or exchange (color or size). We can not do this without these details, so please make sure to fill in and include in your package the "return form". Also in the event of an exchange, make sure you include the desired size or color in the "Return Form".

Offer Products: Refunds are not accepted by our company on products sold at a discount, especially during Lucky Friday, at the bazaar or at the products that are in our offer throughout the year.

Withdrawal

  • The customer may rescind the sale within 14 days of dispatch of the product and at his own expense to return it to the company. The company is entitled to accept the return of the product ONLY in the case which has not been tampered with and is accompanied by proof of payment. You will also have to fill in and send the "return form" you will find here. Return money is sent within 10 business days of receiving the product. Return can be made by credit or reimbursement.

Change to Color or Size

  • You can exchange the product for a different size or color within 7 days of receiving your original order. In this case, the reimbursement costs and the costs of the new shipment are covered by you. If the change is due to a company error, the corresponding costs are covered by us. You can ONLY make a change to each product.
  • Just note the details of the replacement on the "Return Form" that you received with your order.
  • If you want to return your product for an exchange in size or color, we will send the replacement to the delivery address that existed in your order unless you fill out a new one in the corresponding field of the return form.
  • All goods will be inspected upon return to the company.
  • The products arrive at our company at your own risk, so make sure they are properly packaged (not necessarily in their original packaging) and can not be damaged on the road!
  • If a product is returned to an inappropriate condition, we will have to send it back to you.
  • The company bears no responsibility for any products that have been returned to us by mistake.
  • We strongly recommend that you keep the post / courier receipt until the return process is complete and you receive our email stating that we have received your return.
  • We can exchange the product for a different size or color of the same product. If you would like a different product, you should make a new order.

Product Return Address

In case you want us to return the products you purchased, the address to which they are to be sent is:
Titi Lulu Shop
Agisilaou 29, 173 41
Saint Dimitrios
Cin: 6947963128
sales@titiluluboutique.com

For foreign customers

Most of the terms apply to Greece. The differences / affixes are as follows:

  • If you want to replace the product with a different size or color, you need to return the product and place a new order again via e-shop.
  • Make sure you're using a postal service that assures you of the value of the returned products and always receive proof of the shipment.
    Carriers deliver parcels during normal business hours and may require a signature to pick up, so we suggest that your order be delivered to a work address rather than a home address.
  • Each duty is charged when the order arrives in the country and must be paid by the recipient of the order. Because the political and customs charges vary considerably from country to country, we suggest that you contact your local customs office for more information. When there are customs charges can affect the delivery time of your parcel.
  • Please be advised that in the event of a national holiday / holiday in your country, deliveries are unlikely to occur. In this case, please wait for your order to arrive the next business day.

 
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